Shipping times vary depending on your location and shipping method selected during checkout. Standard shipping typically takes 4-7 business days, while expedited shipping can take 1-3 business days.

If you wish to return any item for any reason, you are invited to first contact Customer Support team. Please send an email to support@lashysofficial.com to discuss any specifics and receive further instructions.

You are welcome to return any unwanted and unused items in their original packaging within 14 days of receiving the item/s. 

Unwanted returned items can be refunded, or exchanged for an alternative item.

Please note that in the unusual circumstances of receiving a faulty item, the fault needs to be addressed to our Customer Care team at the earliest opportunity, at a maximum of 5 days from receipt of the item. 

When returning parcels, please be advised that:

1. The customer must contact the Customer Care team prior to returning the parcel to discuss all details. Please note that failing to do so may result in a return not being accepted.
   
   
2. The customer is responsible for any and all return fees incurred when posting items back to Lashys.  Lashys will not be liable for any loss or damage Incurred as a result of the use of any chosen shipping service.
   
   
3. No refund can be given before the products have been received by our staff. The customer is therefore advised to send any returns with a trackable option.

REFUNDS

Refunds can be given on any returned item which is sent back within 14 days of receiving, after it has been checked by our goods-in department. Please note that no refunds will be given on items that arrive to our warehouse damaged, or that have been used.

Refunds will be processed only when the returned items have been received and checked by our team, and may then take up to 10 business days to reach your account, depending on your bank. 

When an item is returned for a refund, please note that the original shipping fees are not liable to be refunded.

EXCHANGES

If you wish to exchange an item, the regular rules of the return policy apply.

In the event that an exchange item costs less than the original, Lahys will either refund the difference, or offer store credit for the difference.

If an exchanged item costs more than the original item, Lahys reserves the right to request this additional cost from the customer. This is taken on a case by case basis and is at the discretion of the Lahys Team.

Yes, we offer international shipping to select countries. Shipping rates and times vary depending on your location and the shipping method selected during checkout. Please note that international orders may be subject to customs fees and import taxes.

NEED HELP? If you encounter any issues, please reach out to our customer support team at support@lashysofficial.com